FAQ

1. PURCHASE, PAYMENT AND CONDITIONS OF SALE

How do I search for a product?
You can search for a product on our website by surfing the catalogue, which is divided into categories, each with a list of related products. Clicking on one of the products shows a detailed product file containing one or more images that can be enlarged, the price, a description, technical information, colours and the number available.

How do I add a product to my basket?
From the product file, select the quantity and click on "Add to basket".

Do I need to register to purchase?
You can purchase as a guest. In this case, during purchase you only need to provide essential administrative and financial data and information for product delivery.

How do I know I’ve ordered correctly?
You will see a message showing that your order has been sent successfully. In the course of a few hours you will receive an email confirming that your order is being dealt with. If you are registered with us you can access your personal area and check the status of your orders.

Why should I register with your site?
You do not have to register. However, if you do you can use the Wishlist to save products you are interested in and you will have a user area where you can keep track of your orders and their status.

Which methods of payment do you accept?
You can choose to pay by various methods on our website.
Choose the one that suits you best from:
• PayPal and credit card on the PayPal circuit;
• bank transfer;
• payment on delivery (only in Italy) at an additional cost of € 4,90 for a maximum total order of €516.46.

Is it safe to use my credit card on your website?
Purchasing by credit card on our website is safe because your card data is managed exclusively by the PayPal circuit, which is one of the most secure recognised payment systems currently available.

Why was my credit card declined?
Your credit card is generally declined for one of the following reasons:
• the data requested for payment does not match your credit card data;
• you have not activated your security code (some credit cards require an additional security code, supplied by the bank, which must be entered to confirm payment);
• you have exceeded your credit card limit;
• the credit limit for this period of time may have been exceeded or your card may be out of date;
• if you think there may be any other problems, please contact your credit card issuer.

Where can I check my order status?
Access your personal area with the username (e-mail) and password you chose when you registered.

Can I purchase something for a friend who lives in another country?
You can purchase products to be sent to other countries, but the product price will be that of the country of destination.

Can I pay with a discount code?
Of course, you can also pay using valid Discount Codes or Coupons supplied by our website. If you have a Discount Code or Coupon, enter the alphanumeric code in the correct field in your order summary and the total amount will be adjusted accordingly.

Do prices include VAT?
Yes, shop prices include VAT where applicable.

What are the terms and conditions of sale?
You will find all our shop’s terms and conditions of sale in the page: Conditions of sale.


2. DELIVERY, CANCELLATION, REPLACEMENT AND RETURNS

Which courier do you use for deliveries?
The courier may vary according to the order destination. The delivery methods are as follows:

ITALY AND INSIDE THE UE
• Standard delivery: 3-5 working days.

OUTSIDE THE EU
• Standard delivery: 5-7 working days.


What are the delivery costs?
Delivery costs vary according to destination and the quantity of goods purchased and are clearly shown in real time during purchase and in the order summary.

May I cancel an order?
An order can be cancelled before our warehouse has begun the delivery process, of which you will be notified via e-mail. If the order has already been sent you can return goods ordered within 14 working days from the day of receipt.

You can inform us that you want to return goods by:
- telegram
- fax: +39 (0422) 828774
- e-mail: shop@calicantus.eu

All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:

Calicantus Srl
Via Mazzon, 30 30020
Quarto D'Altino (Venezia) Italy

Reimbursement for returned articles will be made by bank transfer within 14 days of receiving the returned item. Articles that are incomplete, worn, damaged or dirty due to the customer’s fault will not be reimbursed and will not be eligible for credit to the value of the initial order.

How can I return an order?
Customers have the right to return orders (without giving a reason) within 14 working days of receiving the items.

You can inform us that you want to return goods by:
- telegram
- fax: +39 (0422) 828774
- e-mail: shop@calicantus.eu

All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:

Calicantus Srl
Via Mazzon, 30 30020
Quarto D'Altino (Venezia) Italy


The courier will collect the items upon agreement with  Segafredo Zanetti Coffee System by Calicantus S.r.l.
Reimbursement for returned articles will be made by bank transfer within 30 days of receiving the returned item. Articles that are incomplete, worn, damaged or dirty due to the customer’s fault will not be reimbursed and will not be eligible for credit to the value of the initial order.

Can I exchange a product?
You can exchange product by returning it within 10 working days of receiving the items.

You can inform us that you want to return goods by:
- telegram
- fax: +39 (0422) 828774
- e-mail: shop@calicantus.eu

All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:

Calicantus Srl
Via Mazzon, 30 30020
Quarto D'Altino (Venezia) Italy

The courier will collect the items upon agreement with Segafredo Zanetti Coffee System by Calicantus S.r.l.
Once the product has returned to the warehouse and has been inspected and we have ensured that the criteria for returns listed above have been met, we will contact you to inform you of the procedure for replacing the product.


3. DATA PROTECTION AND SAFETY

What is your shop’s data protection policy?
You can consult our data protection policy in this page: Privacy Policy.

Where can I change my registration info?
Access your personal area with the username (e-mail) and password you chose when you registered.

What do I do if I forget my password?
You can recover your password by following the steps shown on the Enter page. You will find a Forgotten your password? link next to the fields where you enter your username (e-mail) and password.

Who can I contact about your data protection policy?
For any questions about data protection, contact: shop@calicantus.eu.

News & events

  • Milan (Italy)

    Segafredo Zanetti Coffee System at Host event in Milan

    October 20-24, 2017

    Segafredo Zanetti Coffee System will be present as exhibitor (Pad 14 Stand B30 C29) at the Host - Equipment, Coffee and Food event in Milan.
  • Milan

    Segafredo Zanetti Coffee System sponsors of the STAR Conference

    21-22 March 2017

    Segafredo Zanetti Coffee System was happy to sponsor the STAR Conference which reflects the Italian entrepreneurial excellence
  • Conscio

    Segafredo's summer aromas

    01st August 2016

    For the warmest months, Segafredo thinks aroma; indeed, all aromas!
    An exclusive selection of all the Segafredo aromas in a single, elegant box-set.
  • Conscio

    More Aromas, More Choice

    18th March 2016

    The San Marco compatible capsules get even better with new, enticing aromas. From the more intense flavours to the fresher ones, from the fruity scents to the blends with more body, through a journey that is not merely sensorial.
  • Conscio

    New McLaren MP4-30 Livery

    March 3rd, 2016

    The Massimo Zanetti Beverage Group returns once again to Formula 1, twenty years after its previous appearance by the side of the great Ayrton Senna
  • Treviso

    Welcome Trek-Segafredo

    1st January 2016

    Trek Factory Racing is delighted to announce the Italian coffee brand Segafredo has committed to a three-year co-title sponsorship effective January 1, 2016, making Trek-Segafredo the newest name on the UCI WorldTour.
  • Conscio

    New Entry among Segafredo Capsules

    23rd December 2015

    More flavor than ever in the already-rich Segafredo Coffee System capsules collection! Now you can enjoy tea too, using your coffee machine and relish again that fulfilling timeless ritual.
  • Conscio

    Christmas offers 2015

    10th December 2015

    Discover the unmissable Christmas offers of Segafredo Zanetti Coffee System: tasteful gifts that suit any taste! 
  • London

    Official Partner Barclays ATP world tour finals 2015

    15th - 22nd November

    Segafredo Zanetti Coffee System is Official Partner of the Barclays World Tour ATP finals; this important event is taking place at the O2 Arena London from November 15th to 22nd 2015. 
  • Conscio

    The Gold Offer is here!

    November 26th, 2015

    Best value for money ever: for just € 94 you'll have a complete supply of 200 capsules (150 espresso and 50 decaffeinated) and, included in the price, the exclusive Espresso 1 machine
  • Conscio

    The most complete summer stock of capsules ever!

    June 15th, 2015

    For your summer, Segafredo System has created this exclusive set of 600 capsules: Espresso + Decaffeinated to satisfy the taste of those who love an intense coffee flavour
  • Conscio

    The summer stock of 100% Segafredo espresso

    June 12th, 2015

    A stock of 600 capsules of “The Taste of a True Espresso” which you can enjoy all summer long, in a first-time-ever offer: € 204 instead of € 258: you save € 54
  • Conscio

    Your favourite aroma in an exclusive offer

    May 8th, 2015

    Segafredo Zanetti Coffee System thinks of your tastes: which is why we've decided to give an unique offer. Today, your 200-capsule kit is customizable;now you get to choose your favourite aroma from
  • Conscio

    The super offer for the Espresso 1, ideal for you

    May 6th, 2015

    Segafredo Zanetti Coffee System kicks of the month of May with an offer you can't miss. The technology of theEspresso 1 machine at the special price of € 69.90 instead of € 99. Choose the innovation
  • Conscio

    The Start offer that gives you discount coupons!

    April 16th, 2015

    That's right, the already very advantageous Start Offer gives you a voucher for your next purchases! For only € 99, you can have the ESPRESSO 1 machine, 20 Espresso capsules and 10 Decaf capsules
  • Conscio

    The amazing exclusivity of the Premium Espresso Kit

    April 16th, 2015

    As always, Segafredo finds the solution for every need, even the most varied and exclusive. Segafredo opens the spring with an explosion of flavours: the Premium Espresso Kit for only € 134
  • Conscio

    The Espresso Kit is waiting for you with the maximum convenience

    April 15th, 2015

    Discover the amazing Segafredo offer, an authentic Italian Espresso Kit for only € 109. The compact, designer Espresso 1 machine is accompanied by a rich supply of Espresso capsules
  • Johannesburg

    Hostex Gauteng

    March 15th -18th, 2015

    From 15 to March 18, 2015 Segafredo Zanetti Coffee System was in Johannesburg to attend the event HOSTEX Gauteng.
  • Shanghai

    Hotelex Shanghai

    March 30th - April 2nd, 2015

    Segafredo Zanetti Coffee System from March 30 to April 2nd, 2015 will be in Shanghai for the Hotelex Tradeshow.
  • Bangkok

    THAIFEX-World of Food Asia

    May 20-24th, 2015

    Segafredo Zanetti Coffee System è pronto a trasformare il suo business, partecipando all'evento mondiale THAIFEX-World of Food, che si terrà in Asia dal 20 al 24 Maggio 2015. 1.500
  • Milan

    Host Tradeshow 2015

    October 23rd - 27th, 2015

    Segafredo Zanetti Coffee System will attend the Host tradeshow from October 23rd to October 27th  From 38 editions worldwide leader in the Horeca , foodservice, retail, supermarket chains and hotel
  • Conscio

    New Ginseng Capsule

    April 2nd, 2015

    The new Ginseng capsule is now available! High Quality instant coffee with Ginseng extract for a delicious and incomparable boost of energy and pleasure. THE PLEASURE OF AN ENERGIZING BREAK Try
  • Conscio

    Stacking Compatible Capsules

    27th March 2015

    From today, stacking  compatible capsules is even more convenient. A 200 capsules' kit  offered with a 25% discount is waiting for you. The capsules San Marco, a premium coffee brand among the most im
  • Conscio

    New McLaren 2015 unveiled

    January 30rd,  2015

    Here are the first official pictures of the McLaren-Honda Mp4-30 that will be drived by Alonso and Button. The color is the traditional McLaren, silver-gray and red trim.In addition to traditional sponsors
  • Conscio

    Christmas offers Segafredo Zanetti Coffee System

    5th December 2014

    Discover the unmissable  Christmas offers of Segafredo Zanetti Coffee System: tasteful gifts that suit any taste! The exclusive Gold Christmas Box and the Christmas Box meet the needs of every coffee
  • Conscio

    Autumn is packed with offers at Segafredo! 

    28th October, 2014

    Don't miss the New SZ promotion!
    The flagship Segafredo System coffee machine - the product of painstaking stylistic and technological research and the perfect combination
  • Conscio

    Welcome Volcan Red and Matte Black

    September 19th, 2014

    Volcan Red and Matte Black, design becomes elegance! The Espresso 1 expands the offer with 2 brand new colors, avanguard collection in design and nuance’s trend.
  • Conscio

    New OrzoSì Capsule!

    September 15th, 2014

    The new OrzoSi capsule is now available!!  A delicate flavor of a caffeine-free beverage any time you want.  Soluble barley, carefully selected with a distinctive aroma. A new irresistible authentic
  • Monza

    Segafredo Zanetti sponsors McLaren Team

    September 8th, 2014

    Massimo Zanetti Beverage Group has announced an important visibility project: it is returning once again to Formula 1, twenty years after its previous appearance by the side of the great Ayrton Senna.
  • Conscio

    Our new website is online

    June 5th, 2014

    Finally, we are pleased to announce the debut of our site’s newer version, as you can see, it comes with a completely revamped graphics and vivid layout, full of colors and images
  • Parma

    CIBUS Parma 2014

    5 May - 8 May

    SZCS will attend at the bi-annual tradeshow CIBUS 2014 in Parma from May 5th to May 8th.
  • Singapore

    FHA Food Hotel Asia 2014

    8 April - 11 April

    From 8th to 11th of April, SZCS will attend the Singapore Food & Hotel Asia (FHA) 2014.
  • Barcellona

    Alimentaria 2014

    31 March - 3 April

    SZCS will attend Alimentaria 2014 in Barcelona from march 31st to April 3rd.